August 30, 2007
Four Service Strategies That Improve Business Other than monopolists, everyone agrees that good customer service is a fundamental necessity for the success of his business – great service seems to be synonymous with great companies. Since service is so critical,…
August 30, 2007
Four Habits to Keep You Learning and Growing We’ve all heard the cliché before, “If your business is not growing, it’s dying.” I couldn’t agree more, but I’d like to make the statement a little more personal. “If you are…
August 30, 2007
Five Compelling Questions to Ask Yourself About Your Productivity Wouldn’t it be great if we could wave a magic wand over our workplace and instantly achieve a 10% increase in productivity? Hallucination, you say? Perhaps. But for more than 20…
August 30, 2007
Being accountable is more than just getting things done. It’s about achieving what’s most important for you, even if outside forces undermine your dreams and goals. See if you’ve heard (or uttered) these before: “Our business partner didn’t complete his…
January 1, 2004
From the amount of literature and media coverage being given to it, you might think that change is a new subject. But, as we all know, change has been with us since the beginning of time. Having said that, however,…
January 1, 2004
“What gets measured gets done” … or so the old cliché goes. Although there is some truth to this adage, we sometimes see companies, work groups, teams, etc., fall short of their objectives, even though they have specific measures in…
January 1, 2002
An organization’s first experience with strategic planning is usually very exiting, filled with optimism and enthusiasm, and can even be emotional for many. Hard work, yes, but new ideas are vigorously discussed and debated, “aha’s” are frequent, and people willingly…