“Do not judge me by my success, judge me by how many times I fell down and got back up again.” – Nelson Mandela

 Getting from where you are now to where you want to go is seldom an uninterrupted path of successful accomplishments. There will be peaks and valleys, including unexpected events, that will hinder or even halt your progress. That’s reality. So, be prepared – and consider these few tips to help you with the inevitable challenges of the coming months.
Bounce Forward After Setbacks – Setbacks are not just obstacles but opportunities to learn, grow, and innovate. The key is to bounce forward, not back. After a setback quickly:

  1. Identify what you can control and accept what you cannot.
  2. Work on those things you can address.
  3. Take action or test.
  4. Ask for advice.
  5. Ditch the drama!

For example, during the COVID-19 pandemic, many businesses survived and prospered by applying these principles and learning how to make deliveries, collaborate online, work remotely, streamline products and services, etc. They bounced forward by acquiring new skills and adopting new practices to address the setback.
Embrace Your Customers – Embracing customers means respecting them to better understand and exceed their expectations. If you’re in a management rut or experiencing a business setback, talk with your customers. Conduct a listening campaign and ask what’s on their minds and how you can help. Be sure to ask your team members the same questions, as they, too, are your customers. Keep in mind that one small insight can produce many “Aha!” moments, leading to significant business breakthroughs or personal growth.
Don’t Go It Alone – In business, isolation is a perilous path. Surrounding yourself with thinkers, doers, and innovators is not just beneficial; it’s essential. Make it a priority to connect with and build a new relationship with someone outside your industry. Discover what makes them successful, and be prepared to ask them for advice when you hit a roadblock. Additionally, keep your business coach or mentor (you do have one, don’t you?) close at hand. They can help you lessen the impact of, or avoid, a setback.
A thriving business is adaptable, innovative, and customer-centric. Remember, the path to success is rarely a straight line, but with the proper preparation, you can traverse the peaks and valleys with resilience and collaboration.

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